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Order
Our office hours are from Monday to Friday, from 8:00 am to 5:00pm. To ensure availability, please order in advance. Cut off time for standard next-day deliveries is 5:00pm (12:00pm for standard celebration cakes)
At least a thirty (30) minutes delivery window is required for standard orders (large orders or rental orders require longer set up time). An exact delivery time cannot be guaranteed due to traffic and other unforeseen conditions. Please be conscious with our drivers, and keep in mind they have a tight schedule to complete; any distraction will imply a delay in the next delivery. If the driver arrives within the requested window and the location is not ready for set up, we cannot guarantee the driver will be able to wait until it is available.
During business days/hours , delivery fees are as follows: San Francisco, downtown area $20.00, Oakland/Berkeley $35.00, Greater East Bay $60.00. Such fees apply to standard deliveries only. For larger or upscale set ups, theme parties, or set ups that require rentals or servers, a service charge applies. If you have a house account with us and book a significant portion of your catering needs with J&V, you can have added benefits (Please check with the sales representative for your area).
In average, the minimum to order is of 10 orders per kind, unless items are marked with a 20 or 50 orders minimum.
Weekend orders are by appointment only, and there's a minimum purchase associated. Weekend delivery fees start at $50.00.
Please note that we manufacture to order. Cancellations of regular orders are welcome up to one business day before the event, unless the items requested are already in production, or if it involves rentals or items that have already been ordered, purchased, or are in production.
For payment, we accept Visa, Master Card, American Express cards and checks (10 days net). 2% late payment fee applies after 30 days.
Once you receive a copy of your order, please review that everything in your order is accurate, then sign and fax or email back your confirmation. Unconfirmed orders will not be sent to production.
There’s a fee of $.30 per set for eco-friendly utensils (made from either recycled paper, potato buds, or NatureWorks PLA –an environmentally friendly alternative to plastic made from corn. These products are odorless, completely non-allergenic and are fully compostable). For clients who have a house account with J&V, though, this fee is waived.
For all deliveries, we maintain a high standard of presentation, bringing your food in non-disposable equipment. Customers will be notified in the event of missing/damaged delivery items or rentals, and if not returned/found by customers, they will be added to the invoice.
For more personalized services, we have adjudicated a sales representative for the main delivery areas in San Francisco. Please contact us for more information; your sales representative should be able to assist you better with any questions you may have, status of your deliveries, seasonal menus and promotions, et al.
Kind regards,
J&V Team