Please read the below ordering guide in order to know our terms and conditions of service. In order to secure availability, please order in advance.
Ordering guide
hours/days
of operation: office hours are from 8:00 am to 5:00 pm, Monday thru Friday *Please note that
orders received after
4:00pm for next day will incur in a $10.00 last minute ordering fee
(in addition to the delivery fee). Deliveries before 7:30 am or after 5:30pm are available for a
fee. We recommend all catering be booked 48 hours in advance to ensure your requests are met.
delivery
window: half an hour window is mandatory for all catering orders; however, parties larger than 50
people or including rentals will require a wider window. An exact delivery time cannot be guaranteed
due to traffic and other unforeseen conditions. Please be conscious with our drivers, and keep in
mind they have a tight schedule to complete; any distraction will imply a delay in the next
delivery. If the driver arrives within the requested window and the location is not ready for set
up, we cannot guarantee the driver will be able to wait until it is available.
delivery
fees: during
business days/hours
are as follows: San Francisco, downtown area $20.00, Oakland/Berkeley $35.00, Greater East Bay
$60.00. Such fees apply to standard deliveries only. For larger or upscale set ups, or set ups that
require rentals or servers, a service charge applies.
substitutions:
we reserve the right to make substitutions when necessary. Prices are subject to change without
notice.
After-hour
delivery charges:
deliveries or pick ups before 7:30am and
after 5:30pm will be at an extra fee
and will require a cell phone for a contact person. As a general guidance, any delivery or pick
up before or after such hours will come at an extra charge, equal to $25.00/hr for the San Francisco
area.
Service
charge: delivery fee is replaced by a service charge to any party larger than 50 and/or requiring
rentals, servers, theme event, bar service.
delivery
minimum: the
minimum to order is of 10 orders per kind,
unless items are marked with a 20 or 50 orders minimum.
petit
fours/ 8" specialty cakes orders:
order before 12:00pm at least one business
day in advance.
cakes by the sheet (*): specialty cakes require 3 business days of production, and orders must be
received before 12:00pm.
Late orders that our vendor can accommodate
will incur in a $10.00 fee from Gerhard Michler cakes, and $25.00 from other vendors.
celebration
cakes by the sheet: the following kinds can be ordered before 12:00pm a day in advance: chocolate
mousse cake, lemon Delice cake, chocolate cake with raspberry mousse and tiramisu cake. All other
specialty cakes by the sheet require three days of production, orders being received before noon.
weekend
orders: by appointment only, and must meet a minimum of $400.00 to be processed, unless there's
another catering request at similar timeframe and your request can be accommodated. Weekend delivery
fees are not the same as weekday delivery fees (e.g.: San Francisco weekend delivery is $50.00).
late
orders: we understand that sometimes last minute bookings may occur. If we are able to fill your
order, you will be limited to what we have available. There will be a $10.00 late delivery fee added
to your invoice. We call last minute order to any order received after 4:00pm for next day
delivery (our prep lists are sent out to our catering kitchen at 4:00pm; therefore, any order
received after that will be considered last minute).
cancellations:
we manufacture to order. Cancellations of regular orders are welcome up to one business day before
the event, unless the items requested are already in production, or if it involves rentals
that have already been ordered.
Payment:
we accept Visa, Master Card, AmEx, Discover cards and checks (10 days net). 2% late payment fee
confirmations:
please review that everything in your order is accurate, then sign and fax or email back your
confirmation.
Unconfirmed orders will not be sent to production.
Paper/plastic
products fee: there’s a fee of $.30 cent per person for eco-friendly (corn/potato/sugarcane base)
and paper utensils. We are in the process of becoming a green company, and your efforts to help the
environment are much appreciated.
Lost
or damaged items: lost or damaged items will be added to your invoice. Customers will be notified of
the missing/damaged items and if not returned/found by customers, they will be added to the invoice.
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